In some cases, Help Desk Analysts can see what we see, through screen sharing solutions, for example. However, if this isn’t available, they need to be able to interpret our shaky interpretations and try to visualise what we see. The role of a help desk analysis is one of the most visible and important in the whole IT profession. However, malfunctioning IT, three bouncing dots, or a spinning colour wheel are the most frustrating of protagonists. Most Relevant IT Support Technician Certification Bundle with 5 Exams This course is aimed at anyone looking to gain entry into the IT field as an IT Support Technician.

You will have access to our Introduction To The Service Desk Online Workshop training course for 180 days. CompTIA Server+ is a global certification that validates the hands-on skills of IT professionals who install, manage, and troubleshoot servers in data canters as well as on-premises and hybrid environments. If you’re looking for Service Helpdesk & Technical Support courses, you might also be interested in IT, Project management and IT support. These courses can be taken to further enhance your understanding of the subject.

Q: Does the MCDST credential cover other areas of expertise needed by a support technician like customer service skills?

Microsoft certifications are globally recognised qualifications, validating an individual’s competency and ability in technical knowledge of Microsoft technologies. Desktop support is geared towards help with hardware on a desktop, and Help Desk support are there for any general queries relating to a company’s systems, software and IT. Reed Courses advertises a large variety of Service Helpdesk & Technical Support courses which are delivered by a range of learning providers. The Service Helpdesk & Technical Support courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Service Helpdesk & Technical Support course which provides CPD points/hours or qualifications, there are a number of learning options available. IT Services have embarked on a service improvement programme driven by our goal to change the perception of IT services and demonstrate value to our customers, by benchmarking our service against global industry standards.

Which certification is best for IT help desk?

Start Your IT Career with CompTIA A+

If you want a job in tech support, such as help desk, an IT support certification will get you there. CompTIA A+ is considered to be one of the best IT support certifications. It is vendor-neutral and the industry standard for establishing a career in IT.

Cisco Certified Network Professional validates the ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions. You will earn an industry-recognisedIT qualification, and gain the skills to embark on anentry-level IT career. This training course is not just suitable for IT beginners, but also those with more advanced IT skills and knowledge, looking to enhance their existing knowledge, and gain a more updated IT qualification. Visit the Training Reference Directory to source suppliers for a wide range of training courses, products & services.

Q: The Microsoft Certified Profession programme began more than 10 years ago. How has the programme been received?

After your order has been processed , you will receive an email containing the access URL, username and password. The duration of your access starts on the day your order is processed, so we encourage you to work through your online training course with this in mind. Our SDI® – Service Desk Manager training course is designed for existing and aspiring Service Desk Managers and Supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation.

help desk certifications

This is another in-demand certification ideal for beginning a career in IT, and serves as a recommended prerequisite for more advanced network training. Although a lot of the learning a help desk analyst will do is on the job, there is significant tech know-how and credentials required. To learn more about this career path, have a look here at our guide on how to become an IT support technician. Cisco CCNA assures employers you are able to install, operate and configure enterprise-level switches and routers. CCNA certified individuals can also detect and solve common network problems and have the option of specializing in security, voice or wireless networking. CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest-growing fields in IT.

Certified Information Systems Certifications

A career in IT support means that you’ll work with a variety of people to make sure that information systems work to their full capacity. You may work at a service desk or all over the workplace, depending on what the business needs. The MCSA and MCSE credentials, on the other hand, are for professionals who implement, manage, and troubleshoot network and system environments based on the Microsoft Windows 2000 Server and Windows Server 2003 operating systems. These individuals typically do not directly support end users, or troubleshoot desktop or client-side issues as part of their job function. Unlike MCSAs and MCSEs, MCDSTs are not expected to have network administration skills.

  • CCNA certified individuals can also detect and solve common network problems and have the option of specializing in security, voice or wireless networking.
  • Students retaking the course are required to use the materials and books distributed to them in their original course session.

Whether you are looking to enhance your skills, improve your team or pursue a professional qualification, study247.co.uk can provide you with all you need to help desk certifications succeed. Don’t know which IT certifications will give you the most bang for your money? Here are a few popular IT certifications and their earning potential.

The three tiers of Help Desk Analyst.

If you are looking to stand out from the crowd in a competitive job market, this certification gives your CV a massive boost, whilst also helping you get ready for working in the IT industry. If you want to begin your IT career, this course would be great for you. The CompTIA A+ Certification course has no prerequisites, making it ideal for job seekers looking to get started in the IT sector.

What is a help desk technician do?

A help desk technician is an information technology (IT) professional. Their primary goal is to help customers and teach users how to navigate technology properly. The title help desk technician is often used interchangeably with IT technician or IT support technician.